At BMO, our shared values drive the way we work. We call it the BMO A-E-I-O-U and it’s our commitment to our teammates and our clients.
Awareness
- We will stay up to date with the latest legislation and tax rulings
- We will adhere to the highest standards of legal and industry compliance requirements
- We will use consistent systems and procedures – so you’ll know what to expect when you work with us
Enjoyment
- We enjoy the journey of working with you and do our best to make the experience enjoyable for you
- We will speak in plain English
- We can meet at your place or ours
- We will offer you a cuppa when you come to see us and we like to have a laugh with you
Innovation
- We keep up to date with the latest technology and software
- Our experienced staff receive regular training and mentoring
- It’s not a ‘one size fits all’ – we will tailor innovative solutions specifically to your needs
Outstanding Service
- We will offer quality and timely service
- We return phone calls promptly
- We adhere to the strictest confidentiality and respect your privacy at all times
- We have a “can do” attitude and go the extra mile for you
Understanding
- We will behave in a professional and courteous way – with respect and good manners
- We believe in taking a personable approach to our business relationships
- We are committed to listening to you