With you every step of the way

Adrian Rasmussen • December 17, 2014

blog-steps There’s an old saying “You can’t really know a man until you walk a mile in his shoes”, but I can’t seem to find exactly where it came from or who said it. Perhaps it’s paraphrased from the words of Harper Lee’s character Atticus in ‘To Kill a Mocking Bird’: “You never really know a man until you stand in his shoes and walk around in them”.

Whoever first said it, it is one of the most important lessons we can learn in life and in business.

To judge, criticize, presume or advise without really understanding a person is not only insulting, but it can be dangerous.

I’ve worked for several firms in my career and I’ve seen time and time again where business people don’t serve a client properly because they presume to know them. They don’t really have a clue what it’s like to be in their shoes.

I think that’s why I’m so proud to be part of the team at BMO. I know it sounds really corny and all ‘PR-PR’ but I can honestly say that many of the team members here have a good idea what it’s iike to walk in our clients’ shoes.

Most of the partners and the team have experienced the real world. We’ve grown up on farms and even still work on them, we’ve helping in our families’ businesses, or run our own small businesses while working here. We’ve invested and we’ve borrowed. We’ve been young and carefree, we’ve studied, and we’ve travelled. We’ve had health crises. We’ve lost loved ones. We’ve had families. We get what it’s like to try and put a child through school while praying for the rains to come. And we’ve had good times too, like winning a big contract or hitting a hole in one on the golf course.

Importantly though, even though we’ve had similar experiences to our clients, we know that we will can never assume what it’s like to be them. To do that, we have to walk alongside them and listen. It’s part of our team values at BMO – our value of “understanding” is about respect and good manners, being open and honest, and committed to listening.

Really it goes right back to ancient Greece. Plato once said: “Be kind, for everyone you meet is fighting a hard battle.”

And so we’ve launched a new campaign this week called “We’re with you every step of the way”.

It means more than just walking beside our clients and advising them, it’s about being “with them”. Our service to clients is not dictatorial – it’s more like a partnership.

We understand that our clients all need different advice, services and support at different stages of life’s journey. A school leaver might drop in for a simple tax return, but we’ll also be there to give them foundations for budgeting, saving and investing and protecting their financial position so that good habits are embedded early. On the flip side, a business person with investment strategies and entity structures might need a more complex strategy. Business owners, retirees, income earners… no matter what stage you are at, we will walk beside you to listen, understand and guide however we can.

Our team members know that everyone’s wearing a different pair of shoes… Sometimes the road is smooth and sometimes it’s bumpy. Some are skipping through while others are dragging their feet. But no matter where you are at in life, or in business, we’re with you every step of the way.

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By Nikki Ashurst • November 2, 2026
Many Australians don't know how their super fund has performed or what it invests in. Are you one of them? Here's what to check and why it matters. Do you know how your super fund performed over the last two years? Many Australians don’t and are working towards their financial future without fully understanding one of their most important assets and without a clear plan for how their super may support them in retirement. That's not surprising, as many people view super as something that should run quietly in the background while they're busy with careers, families and everything else that life throws at them. But when you’re not sure what’s happening behind your balance, it’s harder to know whether you’re on track, whether your current approach reflects your goals or what opportunities might be available to help you make the most of what you’ve built so far. Your super isn't sitting in an account, it's invested Super is invested by a fund on your behalf across a mix of assets, with those investments working to grow your balance over time. Those include: Shares Ownership in Australian and international publicly listed companies. Their value can rise and fall, sometimes substantially over short periods but shares can provide capital growth over the long term. Property and infrastructure Real assets like office buildings, shopping centres, airports and energy networks. They can produce income and don't always behave in the same way as share markets, helping diversify investment holdings. Fixed interest and bonds Lending to governments and companies in return for interest. They can provide regular income and be steadier than shares, although returns and risk vary depending on the investment. Cash Generally, the most stable and lowest risk investment type. It can provide stability and faster access to money but typically offers lower longer term return potential. The investment option you choose determines the mix of assets held in your super based on your risk appetite. Most super funds offer options from conservative to high growth. If you’re young, a growth option with a higher exposure to growth assets like shares could offer higher returns over time – but it also comes with higher risk. As retirement nears, you might want to consider a more conservative approach with more defensive assets, like bonds for example to protect your savings. If you've never made a choice, you're probably in your fund's default option, which is designed to suit a broad membership. It’s worth knowing whether the mix you're in matches your circumstances and goals, including how far you are from retirement. Why performance alone is not a true comparison If you're thinking about how your super compares, returns are often where people start. The trouble is that a return figure means nothing without context: What it's being compared to Growth and conservative options invest differently and with different levels of risk. Compare like with like or the comparison may not be genuine. The comparison period A single year can be heavily influenced by short term market conditions. Super is measured in decades, so five, seven and ten year returns tell you far more about whether a fund is consistently doing its job, albeit not a predictor of future performance. Fees and tax Published returns should reflect investment fees, costs and tax but administration fees may be charged separately from your balance. Two funds quoting the same return can leave you in meaningfully different places once all fees are accounted for. Then there are the things that returns can't show you at all. For example, what insurance is attached to your account and what it's costing you, whether the fund offers guidance, tools and advice or simply sends a statement once a year. Another consideration maybe the level of support available when you need it. When comparing funds, it's worth looking at the full picture, including performance, fees, investment options, retirement support and member benefits. What today’s decisions mean tomorrow To understand how your super stacks up, start here: Find your investment option It's on your annual statement and in your online account. Look at what's in it Your fund publishes the asset allocation (shares, cash etc.) for each investment option. Check the long-term return for that option Focus on five and ten year returns, not just last year and compare them with equivalent options. Understand the total cost Add together administration fees, investment fees and insurance premiums as an annual dollar figure. Comparing super is about working out which option will perform best for you. Before you jump in, it’s worth understanding what's behind the numbers so you can make decisions based on more than a headline return. Knowing where you stand is the first step A super balance tells you where you are today. Understanding how your super is invested, how it compares and whether it's aligned with your goals helps show whether you're heading in the right direction. Source: MLC The information in this article does not take into account your objectives, needs and circumstances. We recommend that you obtain investment and taxation advice specific to your investment objectives, financial situation and particular needs before making any investment decision or acting on any of the information contained in this document. Subject to law, Capstone Financial Planning nor their directors, employees or authorised representatives gives any representation or warranty as to the reliability, accuracy or completeness of the information; or accepts any responsibility for any person acting, or refraining from acting, on the basis of the information contained in this document. Principal Wealth Management Pty Ltd trading as BMO Financial Solutions ABN 53 109 336 601 is a Corporate Authorised Representative (CAR 277821) of Capstone Financial Planning Pty Ltd ABN 24 093 733 969 Australian Financial Services Licence (AFSL) No. 223135.
By Jude Schofield • October 7, 2026
More Australians are choosing to take direct control of their retirement savings by establishing a self-managed super fund (SMSF) and according to the SMSF Association, Aussies now see their super as an important part of building and managing their overall wealth.