Don’t waste time chasing up loan options. Let BMO Lending Services do the leg work for you. We’ll help select the right finance option for you from a range of lenders – in some cases at no cost!
Our Lending Specialist, Paul Logan has over 30 years experience in banking and agribusiness, and a friendly customer-focussed approach. BMO Lending Services is specifically designed to deliver clients a broad range of consumer and commercial finance products from an extensive lender panel. You don’t have to be an existing BMO client to access to our finance brokerage service. We’ll help you every step of the way, from finding the right loan, to completing the application and getting approvals.
Australian Credit Licence: 389328. Paul Logan CRN: 390241.
Internal Dispute Resolution – If you do have a complaint, please contact us by email addressed to; The Complaints Officer at firstname.lastname@example.org , please make sure you include as much information as you can. You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.
Compliments and Concerns – We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services. We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
Compliments – Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.
Concerns – If, for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly. If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
Need an Update on your complaint – If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.
Resolution – We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days, we will write to you to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.
Taking it further – We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Credit and Investments Ombudsman (CIO). You can contact CIO at: 1800 138 422 (local call cost) Credit and Investments Ombudsman PO Box A252 Sydney South NSW 1235 www.cio.org.au