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For small businesses, every customer counts. Unlike large corporations with deep marketing budgets and national brand recognition, small businesses often rely on repeat business, referrals and reputation to grow. That is why customer experience (CX) has become one of the most important drivers of long-term success.

Family trusts have long been a popular structure for managing business income, investments and succession planning. However, a major change is proposed from 1 July 2028, with the Federal Government planning to introduce a 30 per cent minimum tax on discretionary trust income and reduce some of the tax advantages these structures have traditionally offered. i

Property investors are facing a whole new world this financial year following the tax reforms announced in the May Federal Budget, the ATO tightening the rules around claiming deductions for holiday homes and the government’s decision to abolish the ability to purchase residential property through self-managed super funds (SMSFs).











